FAQ

Maxx Cold

Refrigeration and Freezers

Q. Why doesn’t my refrigerator or freezer power on?

  • A. Ensure your electrical power source (outlet) is the correct power configuration.
  • A. Your unit will not turn on if plugged into a GFCI receptacle (Ground Fault Circuit Interrupter), confirm your electrical power source is not a GFCI receptacle (outlet).
  • A. Verify the circuit breaker, located in the load center, has not tripped and is on. Your electrical power source at the wall will need to correspond with the circuit breaker.

    Q. How can I tell if my compressor is under warranty?

    • A. MAXX COLD compressor or under a five (5) year warranty from the date of purchase. Verify your date of purchase to verify if your compressor is under warranty.
    • A. If a new compressor is required, please have your service provider contact the Technical Support Department for a replacement compressor.

    Q. Are Maxx Cold units ADA compliant?

    • A. The Legacy Company has developed an adaptor plate and special casters which may be purchased for ADA compliance for all units. Please contact us if you require ADA compliant parts.

    Q. Does The Legacy Company manufacture specialty equipment?

    • A. Yes, The Legacy Company will manufacture specialty equipment. The Legacy Companies manufactures specialty equipment for the healthcare industry. The equipment is ideal for laboratories, vaccine clinics, physician offices, and places where certain temperature ranges are highly regulated. Please contact us for more information.

    Q. Where can I purchase Maxx Cold Parts?

    Q. Are Maxx Cold Refrigerators and Freezer Doors Field Reversible?

    • A. Units can be ordered to be field reversible, please inquire with your Maxx Cold Sales Manager for further details and lead times. 

    Q. How do I place a warranty Service call?

      • Contact
      • Business Name
      • Address
      • Phone number
      • Email address
      • Model #
      • Serial #
      • Date the unit was purchased
      • Who did you purchase the unit from?

      Maxx Ice

      Q. Why doesn’t my ice machine turn on?

      • A. Ensure your electrical power source (outlet) is the correct power configuration.
      • A. Your unit will not turn on if plugged into a GFCI receptacle (Ground Fault Circuit Interrupter), confirm your electrical power source is not a GFCI receptacle (outlet).
      • A. Verify the circuit breaker, located in the load center, has not tripped and is on. Your electrical power source at the wall will need to correspond with the circuit breaker.

      Q. Why does my water source to the ice machine continue to run and the ice machine is not producing ice?  

      • A. Check the date of your last service date, in addition, check the manufacturing date. An older ice machine may require or is in need a service call.
      • A. The float or water valve may be bad and allowing water to run all the time.
      • A. The unit may need to be cleaned. Please follow the instructions in the user manual.

      Q. My undercounter ice machine won't run. What is wrong with it?

      • A. Your static bin control may need to be adjusted. The static bin control shuts the machine off when the bin fills with ice.

      Q. How do I determine if the Static Bin Control needs to be adjusted?

      • A. First, locate the bin thermostat sensor. The bin thermostat sensor is located below the evaporator (the evaporator is where the ice forms). Locate the brass rod/tube, clean it with a manageable hot to warm water cloth. If the machine comes on, adjust the bin stat.

      Q. Where can I find the model and serial number on my machine?

      • A. Self-contained ice machines and modular ice machines, the serial number is located on the side of the unit. As seen here.      
      • A. The MIM50 serial number can be located on the lower front internal ice bin, as seen here.
      • A. The MIM25 serial number is located on the backside of the ice machine

      Q. Can I attach a water softener to my ice machine?

      • A. It is not recommended because a water softener adds salinity to the water raising the freezing point. Raising the freeze point will cause the machine to produce ice slower and causes the ice to become a wet and a slushie consistency.

        Q. Where can I purchase Maxx Ice parts?

          Q. How do I place a warranty service call?

            • Contact Name
            • Business Name
            • Address
            • Phone #
            • Email Address
            • Model #
            • Serial #
            • Date the unit was purchased
            • Who did you purchase the unit from?